“We have successfully completed a challenging year, demonstrating the stability and earnings power of our financial services group. In addition, we have further expanded our customer business.”
Online channels open up attractive new ways for customers to contact the companies within the cooperative financial network. But face-to-face discussions remain important.
Sales of the future
“Customer requirements are changing fundamentally”
According to digitization researcher Christian Rieck, the sales organizations of companies in nearly every sector are entering a new era. This is particularly true for banks, whose advisors are able to work increasingly efficiently thanks to support from technology.